Get in touch

Questions about a product, an order or the equipment you already use? Email customer@schuco.co.uk and our team will help. For a repair or service, please use the repairs and servicing form.

Ways to reach us

Returns & withdrawals

Start a return or a withdrawal request for an online order.

Return requests

Repairs & servicing

Arrange a repair, inspection or service for your equipment with our in-house technicians.

Open the servicing form

Quick answers

Ordering, delivery, VAT, accounts and returns.

Read the FAQs

Visit us

6 Hercules Way, Leavesden Park, Watford, Hertfordshire, WD25 7GS

Get directions

Product support

Advice on choosing, using and looking after your equipment, from the people who supply it.

What we do

What happens next

  1. 1

    Tell us what you need

    Email us at customer@schuco.co.uk. A product name, serial number or order number helps us get straight to it.

  2. 2

    We find the right person

    Your enquiry goes to the specialist for that product or service, not a general inbox.

  3. 3

    We follow up

    Expect a reply by email during office hours, with the next steps clearly set out.

    Mon–Fri, 08:30–17:30

Send us a message

Include your name and practice, plus a product name, serial number or order number where relevant, so we can help with your enquiry.

Email our team
  • Office hoursMon–Fri, 08:30–17:30

Keep your equipment working

Repairs, servicing and calibration are handled by our own technicians in Watford, with SchucoCare plans for ongoing cover.

Repairs & servicing Explore SchucoCare