ATBM Care
Because we care
Four tiers of cover, built around your practice. Choose support as needed, or a fully managed plan designed to protect uptime and confidence.
A plan that suits you
Choose a plan that matches your workload. Flexible cover, without paying for what you do not need.
What's included
Compare ATBMCare benefits across plans.
| Benefit | Essential | Plus | Pro | Elite |
|---|---|---|---|---|
| Support | ||||
| Support access | ✓ | ✓ | ✓ | ✓ |
| Remote diagnostics | ✓ | ✓ | ✓ | ✓ |
| Online training | — | — | 2 per year | ✓ |
| Education and service booking | — | — | — | 24 hour pre-sale access |
| Software | ||||
| Software updates | — | ✓ | ✓ | ✓ |
| Software licence | — | ✓ | ✓ | ✓ |
| Compliance support | — | — | — | ✓ |
| Hardware | ||||
| Onsite support | — | — | 20 hours** | ✓ |
| Parts and labour | — | — | — | ✓ |
| Continuity | ||||
| Medicam loan unit | — | — | 2* | Guaranteed |
| Priority response | — | — | 48 hours | Same day |
| Onsite training | — | — | 20 hours** | Unlimited |
| Preventative maintenance | — | — | — | ✓ |
| Service reviews | — | — | — | ✓ |
| Named engineer | — | — | — | ✓ |
Cover your ATBM.
- Only access to support.
- Only access to remote diagnostics.
- Care only when you need it, charged at an hourly rate.
Cover your ATBM.
- Software updates and patches.
- Release and upgrade guidance.
- Remote first support for software issues.
Cover your ATBM.
- Medicam loan unit (subject to availability).
- Two on-site training sessions.
- Guaranteed support within 48 hours.
Cover your ATBM.
- Preventative maintenance plan and execution.
- Unlimited onsite training support.
- Same day response from a named engineer.
What
Care looks like
FotoFinderCare brings support, servicing, and continuity into one structured plan. Built for NHS and private clinics where image quality, availability, and confidence matter.
How ATBMCare is activated
Before care starts
Annual payment is required in advance
A 30 minute service appointment is required before activation
Care is confirmed by Schuco following onboarding
Pre existing issues are outside the care scope
Remote support requirements
ATBM must be connected to the internet
Dial in access must be available where applicable
Log requests via our website repairs & servicing form so we can track and escalate quickly
Availability and charges
Pricing is per device
Mainland UK only under standard pricing
Separate agreements for Ireland, Isle of Wight, Isle of Man, Channel Islands, Highland and Island Scotland, Aberdeen, Inverness
Customs charges and shipping costs where applicable are the responsibility of the customer
Renews annually. Cancel with 3 months notice before renewal
What ATBMCare does not cover
- Wear and tear
- Accidental damage
- Misuse, accident, or negligence
- Environmental factors, including water damage, dust contamination, and adverse room conditions such as temperature or humidity
- Power surges, instability, inadequate electrical protection, and pole flash related faults
- Server issues, networking issues, and connectivity issues outside of the system
- Third party hardware or software. This is excluded from all plans and may void care
- Any issues that existed before care commencement. This will be pre-determined by a remote patch performed by our engineers before we can accept you onto a care plan
- Customs charges and shipping costs where applicable, which remain the responsibility of the customer
Loan units
Loan units are available for Medicam only, subject to availability and plan terms.
FAQs
What’s the difference between Plus and Pro?
Plus is built for confident day to day cover with remote support and clear escalation. Pro adds enhanced priority and onsite escalation when remote support is not enough. Final inclusions are confirmed in your quote and depend on the device.
Do you offer 24/7 support?
24/7 support is not available on any tier of Care. Support is delivered during business hours only. Your tier defines priority handling and escalation within those hours.
Do you guarantee uptime?
Care focuses on prevention and fast resolution, not blanket guarantees. Whilst uptime cannot be guaranteed, commitments are only included where explicitly stated in an Elite agreement.
Can we maintain our existing support arrangement?
Where possible, legacy arrangements can move onto FotoFinderCare at renewal or when there is a material change, so terms stay clear and consistent. If you are currently on a legacy plan, speak to us and we will advise the best route.
Does Care include integrations with our IT systems?
No. Integrations, server, and networking sit outside the care scope. We can provide a separately scoped service if required.
Can our IT team attempt to fix the machine first?
For safety and to protect your cover, repairs and internal hardware intervention must be carried out by Schuco. Please log the issue via our repairs form so we can guide you and escalate appropriately.